Doors of Growth Counseling

Office: (856) 881-8780
All Calls Answered by Voicemail. 
Please Read Important Information in its entirety before reaching out. 

Hello-

Thank you for reaching out to Doors Of Growth and for your patience in my reply. I truly appreciate your consideration in allowing me to meet your therapeutic needs. Please read this whole email as it goes over important information about my practice.

At this time I am not accepting new clients. If you would like to be put on a waiting list please use this contact form and send your cell phone number and availability. Please be very clear about what your availability is (Days/Evenings, what days, what times). Also please let me know if you are interested in weekly or every other week sessions.  Please accept my sincere apology for not being able to respond to you personally.  My hours for  appointments are 11to 3:15 & 4:15 to 7:30pm.

INSURANCE/PAYMENT:
A few things to note: I am an Out Of Network (OON) provider.  I do not accept any insurance, nor do I offer a sliding fee scale.  If you have a PPO, your insurance may, depending on your plan and deductible, reimburse you for a portion or all of session costs. My session cost is $140.00 per therapeutic hour (55 minutes) payable at start of session. 
I accept cash, credit card (except American Express) and FSA/HSA.  I then give you a superbill to submit to your insurance company for reimbursement (you may be reimbursed only if you have Out Of Network Benefits). Please call your insurance to confirm what these are.  Generally those with PPO on their insurance card have OON benefits but reimbursement rates and deductibles vary.  If you are a state worker, you typically have $100-$300 deductible and are then reimbursed at  70-80%.  Again, please call and confirm with your insurance company.

COVID: 
Please do not come to appointment if you are sick, running a fever or have had contact with anyone who has tested positive for COVID or the Flu in the past 14 days.
This therapist will remain a distance of 6 feet.  There is hand sanitizer in both the waiting room and my office. Should you use a pen in the waiting room, please do not put back in container but rather please take it with you.

INTAKE SESSION:
The Intake session is an opportunity for you and I both to decide if my counseling is the best fit for you.  If either you or I deem that it is not, I am more than happy to provide referrals to other therapists.  It is important to me that you get the care that is most helpful and conducive to your well-being. Sometimes my counseling style is not the right fit and that is ok.  If this is the case, I would just like to help you find the best fit, as I fully believe in the transformative powers of good quality therapy.

INTAKE PAPERWORK:
Please make sure to email (dog@doorsofgrowth.com), Fax (856) 553-0671 or drop off intake paperwork two business days before intake appointment.  If I do not receive intake paperwork two business days before intake appointment, then unfortunately as a natural consequence of your delay, I will be forced to cancel the intake appointment and offer it to the next person. 
******Intake paperwork must be received two business days before intake appointment in order to have intake session.********

CANCELLATION POLICY:
It is also important to note that I do require 24 hours notice for cancellation of appointments.  If you do not give 24 hours notice, or are a no call/no show for your intake appointment, please know you have taken up a slot that somebody else could've used to get the help they want. In order to reschedule a missed intake appointment, if 24 hours notice is not given or a no/call no show occurs, I will require advanced non-refundable payment to reschedule intake appointment, as well as payment for missed intake.

ADDRESS:
If you put Doors Of Growth into your GPS it will take you right to the office. Address is 105 Market Place, Glassboro NJ.  Please park in main parking lot and take ramp up to Double Brown Doors labeled Suites 1-8.  Please head back to Suite 4 (waiting room) and help your self to coffee, tea, and snacks. (Come in turn to the left, past the conference table and straight down the hallway to Suite 4.) I will most likely be in session and unable to come out and greet you or answer the phone prior to your arrival.

RELEASE OF INFORMATION (ROI):
Please know, if you are writing to me about a loved one or person in treatment and there is no signed Release Of Information on file, I cannot respond, call, confirm or deny that I have a client by that name.  Thank you for respecting other's right to confidentiality. 
 
LOVED ONE'S SAFETY/CONFIDENTIALITY:
Please note: In sharing information or contacting this therapist, please keep in mind that I do not keep secrets from my clients and they will be informed that you reached out to me. They will also be privy to whatever information you share with me. Thank you for understanding as it would be a HIPAA violation for me to communicate with anyone without a Release Of Information.  If you are worried about a loved one's safety, you need to call 911 and/or transport them to the nearest emergency room.  

I look forward to potentially building a supportive therapeutic relationship. 

I hope you are taking the day moment by moment-

Respectfully,

Kristina Ogilvie MA., LCADC, LPC.

Owner/Therapist